In case of missed or partial payment of the service, EP Energia Italia, starting from the tenth calendar day following the due date specified in the invoice, will send via certified e-mail a formal notice letter, with indicationto comply by a specified deadline for payment.  The notice will also provide the procedures by which the customer can communicate the payment and information on the customer’s rights according to the current regulation.

After 3 days have expired from the deadline for payment specified in the notice, in case of failure , EP Energia Italia will submit to the competent distribution company a request for suspension of supply with effect according to the following terms:

• for final customers connected in low voltage starting from the 25th calendar day following the date of notification of the formal notice letter ; this request will initially result in the reduction of power to a level equal to 15% of the available power; if outstanding receivables s persist for a further 15 days, the suspension of supply will be carried out;

• for end customers connected in medium voltage, from the 40th calendar day from the date of notification of formal notice letter.

If the supplier fails to comply with the regulation,, according to Article 3 of TIMOE (Integrated Text of Electricity Arrears), the customer will be entitled to receive automatic compensation equal to:

• € 30 (thirty) in case the supply has been suspended  without sending a formal notice letter;
• € 20 (twenty) in case the supply has been suspended in spite of alternatively:

1. 1. A failure to meet the deadline by which the customer is required to make payment;
   2. Failure to comply with the minimum period of three working days between the date of the payment deadline and the date of request to the distribution company for suspension of supply or reduction of power. In such cases, the end customer will not have to pay any additional fees related to the suspension or reactivation of supply.

The compensation will be paid to the customer at the time of the first useful invoice through a deduction of the amount charged in the same invoice (with clear evidence), or, if the amount of the first invoice charged is lower than the compensation, a credit will be shown to be deducted in subsequent invoices. In any case, the compensation must be paid within 8 months of the occurrence of the suspension.